This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from jielioik.com (the “Site”).

1. PERSONAL INFORMATION WE COLLECT

We collect two categories of personal information to operate the Site and fulfill your orders: Order Information (actively provided by you) and Device Information (automatically collected when you browse the Site).

1.1 Order Information (Active Collection)

When you make a purchase or attempt to make a purchase through the Site, we collect the following information:

Full name, billing address, and shipping address
Email address and phone number
Payment information (such as credit card details or PayPal account information). Payment information is processed directly by our third-party payment processors. We never store full credit card numbers, security codes, or expiration dates on our systems.
Order details, including order number, product selection, size, color, and quantity

1.2 Device Information (Automatic Collection)

When you browse the Site, we automatically collect information about your device and browsing behavior to optimize the Site and prevent fraud. This information includes:

Web browser type, operating system, and device model
IP address, time zone, and approximate geographic location
Pages or products viewed and referral source (such as a search engine or social media link)
Site interaction data, including cart actions, page load times, and click paths

We use this device information to personalize your shopping experience and to troubleshoot technical issues.

We collect Device Information using the following technologies:

Cookies, which are small data files stored on your device that help remember your shopping cart, save preferences, and analyze Site traffic. You can disable cookies through your browser settings, but some Site features may not function properly.
Log files, which track actions on the Site such as IP address, browser type, internet service provider, referring or exit pages, and date and time stamps.
Web beacons or pixels, which are electronic files used to record browsing behavior and measure marketing campaign effectiveness.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes and based on the corresponding legal grounds:

Core Order Fulfillment and Customer Service

We process and fulfill your orders, verify payments, and arrange shipping.
We send order-related communications such as confirmations, invoices, shipping updates, and return or refund notifications.
We respond to customer inquiries regarding orders, shipping, product fit, and returns.

Legal basis: Performance of a contract.

Site Optimization and Fraud Prevention

We analyze user behavior to improve Site navigation and user experience.
We screen orders for potential fraud and maintain Site security.

Legal basis: Legitimate interests in securing and improving our services.

Marketing (Based on Your Explicit Consent)

We send email marketing communications, including promotions and personalized recommendations. You may unsubscribe at any time using the link provided in the email.
If you opt in, we may send text marketing messages. Message frequency varies. You may reply STOP to unsubscribe or HELP for assistance. Message and data rates may apply.
We display targeted advertisements on third-party platforms based on browsing behavior.

Legal basis: Your explicit consent, which may be withdrawn at any time.

3. SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent your personal information.

We share personal information only with trusted third parties who help us operate the Site and fulfill orders, including:

Payment processors such as PayPal or Stripe, who process payments securely
Shipping carriers such as YunTu, USPS, or UPS to deliver orders and provide tracking
Analytics providers such as Google Analytics to help analyze Site traffic

We may also share information if required by law or to protect our rights, property, or safety.

4. INTERNATIONAL DATA TRANSFERS

Your personal information may be processed in Spain or on servers located in other countries.

When transferring personal data from the EEA or UK to countries without adequate protection, we rely on approved safeguards such as Standard Contractual Clauses to ensure data security.

5. YOUR RIGHTS

5.1 Rights for U.S. Residents (CCPA/CPRA)

You have the right to access, correct, or delete your personal information, subject to legal retention requirements.
You may opt out of the sharing of personal information for targeted advertising.

5.2 Rights for E.U. Residents (GDPR)

You have the right to access, correct, or delete your personal information.
You may restrict or object to processing.
You may request data portability.
You may lodge a complaint with a data protection authority.

5.3 How to Exercise Your Rights

To exercise your rights, contact us at support@jielioik.com and provide your full name, email address, request details, and order number if applicable.

GDPR requests are handled within 30 days, with possible extensions.
CCPA/CPRA requests are handled within 45 days, with possible extensions.

6. DATA SECURITY

We use industry-standard security measures, including SSL encryption.
We do not store full credit card information after transaction completion.
We regularly review and update our security practices.

You are responsible for safeguarding your account credentials.

7. OPT-OUT OF TARGETED ADVERTISING

You may opt out through the following platforms:

Facebook Ads Settings
Google Ads Settings
Bing Ads Settings
Digital Advertising Alliance opt-out page

8. DATA RETENTION

Order information is retained for up to 7 years unless deletion is requested and legally permissible.
Anonymous device information is retained for up to 1 year.
Marketing information is retained until you unsubscribe.

9. MINORS

The Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page and take effect immediately upon publication.

11. GOVERNING LAW AND CONTACT INFORMATION

Governing Law

This Privacy Policy is governed by applicable data protection laws. Where not in conflict, it shall be governed by the laws of Spain.

The data controller is Cherrycom Worldwide SL (VAT: B01965813), Magallanes 28, 45870 Lillo, Toledo, Spain.

Dispute Resolution

Disputes shall first be resolved through negotiation. If unresolved, disputes may be submitted to arbitration or court as permitted by law.

Contact Us

Email: support@jielioik.com
Response time: within 48 business hours for general inquiries and within statutory timeframes for privacy requests