Returns & Refunds

We hope you love your compression socks, but we understand that sometimes a product may not be the perfect fit. If you experience any issues with your order, our support team is always here to help.

30-Day Comfort Guarantee

You may request a return or exchange within 30 days of delivery if your item meets one of the conditions listed below.

Eligible Returns & Exchanges

We accept returns or exchanges for the following reasons:

Items that arrive damaged, defective, or faulty
Items received in the wrong size, color, or style
Unworn, unwashed, and unused items that simply didn’t meet your expectations

⚠️ Hygiene Note: For health and safety reasons, compression socks must be unworn and unwashed to be eligible for return or exchange, unless there is a verified product defect.

Items We’re Unable to Accept

While we do our best to be flexible, we’re unable to accept returns for:

Requests made after 30 days from delivery
Worn, washed, or used items
Items damaged due to improper use or care
Final sale or clearance items, unless they arrive defective

Color & Fit Disclaimer

We make every effort to display product colors and designs as accurately as possible. However, please note:

Minor color variations may occur due to screen settings, lighting, or production batches
Fit may feel different depending on leg shape, calf width, and personal comfort preferences
These natural variations are not considered product defects. Returns due to personal preference regarding color or fit are subject to our standard return policy.

How to Request a Return or Exchange

We’ve made the process simple and stress-free:

Step 1: Contact Us

Email support@jielioik.com with:

Your order number
Product name
Reason for return or exchange

Step 2: Approval & Instructions

Our support team will respond within 48 hours with:

Return approval
Return instructions
Return address (if applicable)
Return Merchandise Authorization (RMA) form (please print and enclose with the returned package)

Step 3: Ship the Item

Please return the item according to our instructions and email us:

Your return tracking number
A copy of your shipping receipt (if available)

Step 4: Refund or Exchange

Once we receive and inspect the returned item:

Refunds or exchanges will be processed within 48 hours
PayPal refunds usually appear within 24 hours
Credit card refunds may take 5–10 business days, depending on your bank

Return Shipping

For returns due to fit preference or personal reasons, return shipping costs are thecustomer’s responsibility
Original shipping fees are non-refundable
If the item is defective or incorrect, we will cover return shipping (Photo confirmation is required)

Shipping & Delivery

Orders are processed within 1–2 business days
Estimated delivery time: 2–8 business days within the USA & Canada
During peak seasons or promotions, processing times may be slightly longer
Once shipped, you will receive tracking information via email

Delayed or Missing Packages

If your order has not arrived within 12 business days after shipping, please contact us at support@jielioik.com, and we’ll assist you in checking with the carrier.

Once a package is confirmed as delivered to the address provided at checkout, responsibility for the shipment transfers to the customer.